You may contact or attend the branch where you collected your goods, or where your goods were despatched from, and a staff member will assist you with any return or repair. This may include inspecting the goods, arranging for the goods to be sent for repair, or providing you with a replacement.
Freight costs for warranty are the responsibility of the purchaser
Goods must be returned within a reasonable time. This timeframe may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us due to the fault or because they have been affixed or installed, please contact us and we will assess the situation.
Goods returned for repair will be assessed and/or repaired within a reasonable time (by an external repair agent). You may be provided with an indicative repair time, which time may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability and incorrect fault description.
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.
Where you have any questions or concerns relating to your Order, please immediately contact us
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